International Travel

Heading Abroad?

Carolina West Wireless has you covered!

Travel to Canada & Puerto Rico is included in many rate plans. Contact Customer Service at 611 or 1-800-235-5007 to confirm you are on our latest plan with the latest SIM to receive these benefits.


Purchase an affordable international package from Carolina West Wireless’s partner, Sim Local. With this option, you won’t see any charges on your bill regarding international travel. An eSIM capable device is required and you will be assigned a new international phone number to use while traveling if you select a voice or text package.

Where are you traveling?

Activation Assistance

Once you’ve purchased your international package, follow the activation guide or reference
the Sim Local FAQs for easy setup.

International Travel FAQs

How do I determine which Carolina West Wireless plan is best for me?

Selecting a plan depends on how you would like to use your phone while traveling. With voice and text plans, Sim Local will assign a new international phone number. Some travelers may use WhatsApp, Facetime Audio, and Apple iMessage for their communication needs. These apps are all use data services only and no voice or text plan would be required.

What charges can I expect when using Carolina West Wireless?

Your domestic rate plan does not apply. You will toggle to your pre-purchased, prepaid Sim Local international eSIM. As long as you are using your Sim Local eSIM while traveling internationally, you will not see any charges on your Carolina West bill for international travel. You’ll purchase your package in advance of travel directly from Sim Local, so there are no additional charges on your Carolina West bill.

What is an eSIM?

An eSIM is the modern version of the old-fashioned plastic SIMs historically used in phones and is a piece of hardware that sits inside your phone. The ‘eSIM Profile’ is the software that is downloaded to your phone, allowing you to connect to a local mobile network.


An eSIM is a more convenient, and environmentally friendly way for you to connect. Simply download the Sim Local app, activate a bundle, and go.

How can I check if my device works for international travel?

If your device is a relatively new Apple, Samsung, or Google smartphone, then the answer is most-likely ‘yes’. If not, you should check If your phone is eSIM ready and unlocked from your current provider.

Devices from Apple iPhone 11, Samsung Fold S21, and Google Pixel 3 onwards all support eSIM but if you’re not sure, you can check the manufacturers’ website or check SimLocal’s handy guide.

How do I download the eSIM to use Sim Local?

If you need help getting set up, SimLocal has step-by-step guides for how to activate an eSIM on your device here.

After completing activation, name your new eSIM something easy to remember. The new eSIM automatically defaults to the name “Business”. We recommend you rename it to “Sim Local”. While traveling, select “SimLocal” for default.

You will be returned to your Cellular screen, select Sim Local as your eSIM also validate that Cellular Data and Data Roaming are toggled on.

Can I switch between eSIM profiles?

Yes, absolutely. One of the advantages of eSIMs is that you can have several plans on your phone at any one time and switch between them instantly depending on where you are and the plan you wish to use.

Please note: Some devices will limit the number of eSIMs you can store on your phone at any one time and you may need to remove an old eSIM to use a new one.

Will Wi-Fi work while traveling?

Most smartphone models are capable of Wi-Fi and should work on Wi-Fi networks even when traveling internationally. If your device is capable of using Wi-Fi, it should work on a Wi-Fi signal even if data is disabled.

What is the difference between international travel and international long distance?

If you are staying in the United States and seek to call someone in another country, you will want to use International Long Distance, instead of an international travel option.

In order to have international long distance capability on your phone, you need to contact Carolina West Customer Service at 611 to have a feature added to your account.

When you place an international long distance call, you will be charged an international long distance rate. Additionally, you will use minutes from your voice package if you are not on an unlimited plan. If you have used all included minutes from your plan, you will be charged the additional airtime rate.

To make an international call, simply:

  • Dial the international access code +, 001 or 011
  • Dial the appropriate country code for the country you are calling
  • Dial the number you are calling
  • Press Send.
Who can I call if I need assistance with my eSIM?

If you need assistance with your eSIM, please contact Carolina West’s Customer Service using one of the following options:
Dial 611 from your Carolina West phone
Toll-free: 800-235-5007
Email: customerservice@carolinawest.com

Who can I call if I need assistance with using my SimLocal plan?

If you need assistance with your plan either before traveling or while abroad, please contact SimLocal’s Customer Service using one of the following options:

Toll-free: 1-888-617-3221
Email: customerqueries@simlocal.com
Web: www.simlocal.com/support/contact-us

Is there anything I need to do when I return?

You will need to return to your Carolina West SIM.

iPhone Instructions

Go to Settings
Select Cellular
Select your Carolina West Sim

Android Instructions

Go to Settings
Select Connections
Select your Carolina West Sim

It is recommended you delete your Sim Local eSIM. If or when you travel again, you will purchase a new Sim Local eSIM plan.

Can I still use Wi-Fi Calling if I purchase a data only plan?

Yes, you can enable Wi-Fi calling and connect to Wi-Fi to place phone calls. If you are connected to a local Wi-Fi network, you won’t be charged international calling minutes.